Introducing WEB SENTINEL
Questions and Answers
1. General Questions

1.1 What makes MSTAR different from other ISPs?
1.2 What does it cost to sign up for MSTAR’s Dial-up service?
1.3 How do I sign up for MSTAR Internet service?
1.4 I currently have another ISP. How do I switch over to MSTAR?
1.5 Is MSTAR available in my area?
1.6 How many e-mail accounts do I get with MSTAR?
1.7 How much personal Webspace do I get with MSTAR?
1.8 How do I contact MSTAR’s customer service and technical support team?
1.9 Does MSTAR offer DSL service?
1.10 Is MSTAR Macintosh compatible?
1.11 How do I request a free MSTAR Installation CD?
1.12 How do I access my MSTAR e-mail account?
1.13 What will my MSTAR member home page allow me to do?
1.14 How do I access my MSTAR member home page?
1.15 What will my MSTAR Personal Account Management page allow me to do?
1.16 How do I access my MSTAR Personal Account Management page?

2. Filtering Questions

2.1 How does MSTAR’s server-level Web filtering work?
2.2 Will MSTAR’s Web filter affect my browsing speeds?
2.3 Can I get MSTAR’s Web filtering if I use a different ISP?
2.4 What do I do if I encounter a Web site that should be blocked?

Answers to General Questions

1.1 What makes MSTAR different from other ISPs? A. MSTAR offers all the important features other premium ISPs offer like unlimited dial-up access, free 24x7 technical support, multiple e-mail addresses, and a dynamic member home page. Unlike other ISPs, however, MSTAR offers free, comprehensive server-level Web filtering, 50 megs of personal e-mail space, and Instant Messaging within an exclusive network environment. Compare MSTAR.

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1.2 What does it cost to sign up for MSTAR’s Dial-up service? A. The most basic package is the Filtered Dial-Up package for $19.95 a month. However, MSTAR has several upgrades and options to choose from, including e-mail filtering, BrowseBlast, and pop-up blocker. To view our different service package options, visit the “Service Plans” tab on the MSTAR homepage.

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1.3 How do I sign up for MSTAR Internet service? A. The process is easy and takes less than 10 minutes. Click here to get started.

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1.4 I currently have another ISP. How do I switch over to MSTAR? A. To avoid any disruption in your service, you can first sign up for MSTAR Internet service before you cancel your existing service. However, make sure you are not subject to any cancellation charges, etc., from your current ISP. There are three easy ways to sign up for MSTAR; click here to learn how to get started. Then, after you have signed up with MSTAR, remember to cancel your other service.

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1.5 Is MSTAR available in my area? A. MSTAR is probably available, toll free, in your area. MSTAR has over 3,000 dial-up locations all over the United States, Canada, and parts of Europe. To make sure a toll free number is available in your area, click here.

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1.6 How many e-mail accounts do I get with MSTAR? A. MSTAR Internet service comes with 10 e-mail accounts. Each account contains 50 megs of e-mail storage space. Compare.

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1.7 How much personal Webspace do I get with MSTAR? A. 100 Megabytes.

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1.8 How do I contact MSTAR’s customer service and technical support team? A. MSTAR Internet service gives you free, 24/7, unlimited technical support. Just call 1-877-Rx-MSTAR (796-7827) to speak with an MSTAR support representative. Or e-mail customerservice@mstar.net.

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1.9 Does MSTAR offer DSL service? A. Yes, in available areas. Call 1-877-Rx-MSTAR (796-7827) to see if DSL is available in your area. Press option 4 to speak to an MSTAR DSL support representative..

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1.10 Is MSTAR Macintosh compatible? A. Yes. However, the configuration for a Macintosh is slightly different than the standard configuration process. If you are a Macintosh user and would like to sign up for MSTAR’s Internet service, call technical support at 1-877-Rx-MSTAR (796-7827). A customer support representative will be happy to walk you through the Macintosh set-up process.

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1.11 How do I request a free MSTAR Installation CD? A. To request a CD, click here. Or call MSTAR customer service at 1-877-Rx-MSTAR (796-7827).

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1.12 How do I access my MSTAR e-mail account? A. You can access your MSTAR e-mail account by going to mail.mstar.net, or by visiting your MSTAR member home page. You will be asked to log in using your MSTAR e-mail address and password.

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1.13 What will my MSTAR member home page allow me to do? A. The MSTAR member home page is a customizable start page that allows you to choose your own news, weather, stock quotes, and your favorite links. From this page you can also access your personal account information.

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1.14 How do I access my MSTAR member home page? A. Go to www.mstar.net. Then log in under the “My MSTAR” field located at the top right of the page.

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1.15 What will my MSTAR Personal Account Management page allow me to do? A. The MSTAR Personal Account Management Page allows you to add e-mail accounts, view your billing history, make payments online, update your contact information, as well as view your family’s Internet usage history (what time the Internet was used and for how long).

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1.16 How do I access my MSTAR Personal Account Management page? A. Click here, or go to www.mstar.net/members.asp. You will then be asked to enter your MSTAR username and password.

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Answers to Filtering Questions

2.1 How does MSTAR’s server-level Web filtering work? A. MSTAR provides the world’s most comprehensive Web filtering. Click here to learn how MSTAR’s #1 Web filter works.

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2.2 Will MSTAR’s Web filter affect my browsing speeds? A. No. MSTAR uses multiple servers with the latest caching technology to provide the fastest service available. Our filtering servers have plenty of capacity to handle thousands of requests per second.

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2.3 Can I get MSTAR’s Web filtering if I use a different ISP? A. Yes. With MSTAR’s new Web Sentinel product you can get MSTAR’s Web filtering for less than $5 a month. Web Sentinel works with any Internet connection. Click here to learn more about Web Sentinel.

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2.4 What do I do if I encounter a Web site that should be blocked? A. You can e-mail MSTAR’s human review monitoring team at filter@mstar.net to have the Web site reviewed. If the site is found to be offensive, it will be blocked for all MSTAR users within 24 hours

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