Quick Start Guide

Welcome to the Mstar family of services! Depending on the specifics of your package the following features are now available to you:

Internet

• Free access to the world’s best server-based Internet filter is already incorporated into your Web connection and software.
• Synchronous 15 Mbps (10x faster than DSL, 268x faster than dial-up) – lightening fast uploads and downloads.
• E-mail accounts available via Mstar’s own e-mail application.
• Static IP addresses are available.
• Unlimited Internet connections to the home.
• Additional e-mail filtering.

Phone/Data

• Caller ID allows you to see who is calling before you answer the call.
• Call Waiting can be set up to notify you of incoming calls with a beep while you’re on the phone and allows you to put the first call on hold while you speak to the second caller.
• Multiple methods of call forwarding available in the “Find Me” feature.
• Group calling makes it possible to conference in multiple lines on one conversation.
• Mstar’s Web center provides an online location for you to manage your phone account. Here you can set up your phone messages to be forwarded to your e-mail address.
• Blacklisting enables you to ensure that you don’t get calls from undesired parties.
• One month call history available.

Television

• Free Video On Demand (VOD) – includes paid and free content (some movies and Karaoke).
• Digital Video Recorder – allows you to pause live TV, record a favorite program or archive your favorite shows.
• High-Definition (HD) – we offer the most free HD channels of any provider. These can be located in the 900s and correspond with their normal channels by number (e.g. channel 2’s HD broadcast can be seen on 902, channel 5’s is on 905).
• Premium channel lineups provide access to all of the major channels like Cinemax, HBO, Showtime/TMC, Starz/Encore and a Spanish-language package.
• True digital picture quality.
• Parental controls features allow parents to dictate the content available in their homes.
• Mstar’s services can be easily integrated to match your external applications like DVD and VCR players.
• Guide allows you to scroll content and includes unique search feature enabling extended or quick searches for your favorite shows on the Minerva.

Below is a summary of the bare bones items you need to know to get started with all three services. If you have any problems with any of these features or if you need help understanding what’s available, feel free to call (877) 678-2763 (MstarME).

Internet Helps

Once the installer connects you to your browser of choice (Firefox, Explorer or Netscape) you can enjoy one of the fastest Internet experiences available. Your settings must be set to enable outgoing authentication. Also, your username is your full e-mail address which was assigned to you when you signed up for the service. You can choose to use integrated third-party applications like Outlook, Gmail, Yahoo and MSN. However, regardless of whether you set up a pop server account or use the account provided by Mstar you will still need to use Mstar’s outgoing mail server.

Phone Helps

Accessing your phone features is very simple. Call your own phone number from your Mstar phone. Then just follow the prompts to access your messages or change your settings. You can activate call waiting, "find me" and other features via the automated phone messaging center. The program will walk you through the process. You can also access your phone features by clicking on the "My Account" button at www.mstar.net.

Television Helps

Ultimately, this page is dedicated to helping you learn to use your remote control. Once you learn a few very basic things about your remote you will be able to navigate your television, set up your parental controls, set up your channel rotation and enjoy very clear television programming.

Begin by pressing the “STB” button in the upper left hand corner of your remote. Now you’ve programmed your remote to send its signal to the set top box instead of to the television. You can press the red power button at the top to turn on and off your set top box (note the light remains lighted at all times even when the unit is off). Now, while the set box is on, press the yellow “guide” button. This brings up the Minerva and allows you to see an updated listing of all the channels on your system.

You can toggle through each of the guide frames by pressing the guide button over and over again. Within each guide frame you can navigate through the content by using the blue arrow buttons. These allow you to check programming by time and channel up to 48 hours in advance. You can select channels and either add or delete them from your lists by using the arrow buttons and the middle “OK” button.

Once you’ve set your favorites list you will be able to avoid all other channels and only see the channels you’ve opted to include in your list. To see the rest of the channels, simply press the guide button until the full guide list appears, which will show more of the available channels. There are several frames which allow you to create multiple customized channel lists. After you’ve set your favorites list, you can leave it as your primary guide and exit the system by pressing the blue “exit” button.

For any additional questions, please see the instructional DVD included in your Start-up Kit or contact the customer service department at (877) 678-2763 (MstarME)

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